Thank you for shopping at Padmashali Handlooms.
If, for any reason, you are not completely satisfied with a purchase, We invite you to review our policy on Cancellation, refunds and returns.
The following terms are applicable for any products that you purchased with us.
Orders are only eligible for return/exchange if it has:
Genuine Quality Issues:
If you receive a saree with genuine quality problems, please contact our customer support team within 7 days of receiving the product. We may request you to provide additional photographs or unboxing video or other forms of verification to process your return. We will initiate the refund/exchange process once we have received the product and investigated the issue.
Damaged or Wrong/Missing Product:
If your saree arrives damaged or if you receive the wrong item, please contact us within 7 days of receiving the product. We will initiate the refund process or send you the correct item at no additional shipping cost, based on your preference.
Orders are NOT eligible for return/exchange if it has:
RTO:
Customers are requested to provide a complete shipping address with an active phone number, Post failed delivery attempts by our shipping agency your package will be returned to our warehouse. If any reshipping requests are raised, customers will have to pay additional shipping charges at actuals.
Color Mismatch:
We take utmost care while photographing images to match the true color of the saree. However, there might be slight color variations due to differences in the display of the screen. Kindly note color variation or color mismatch will not be considered as a valid reason to process a refund unless a completely different variation is delivered.
Any requests for returns must be raised with the customer care team within 7 days of receiving the product.
A full unboxing/opening video of the parcel is mandatory for claiming a refund or exchange. The damage or the issue has to be captured in the video for ease of claiming refunds.
- Note:
- The file format of the image should be .jpg / .jpeg / .png. PDFs are not accepted.
- Please ensure the images are focused and are not dark, blurry or shaky.
All products being returned or exchanged must be unused, unworn, and in their original condition with tags attached.
Please ensure that the saree is returned in its original packaging to prevent any damage during transit.
We do not accept returns or exchanges on sarees that have been customized or altered to your specifications like adding fall and edging.
Customers may have to bear additional charges such as return cost and customs duties (for international orders).
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Order Cancellation Rights
You are entitled to cancel your order within 2 hours without giving any reason for doing so.
The deadline for cancelling an order is 2 hours from the time you have placed the order. The order cannot be canceled once it enters shipping process.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By email: returns@padmashalihandlooms.com
By visiting this page on our website: https://padmashalihandlooms.com/returns-policy
Refund Timeline
To initiate a refund, we kindly request you to contact our dedicated customer support team at support@padmashalihandlooms.com within 7 days of receiving the product. When reaching out to us, please provide your order number, a detailed explanation of the issue, along with clear photographs and an unboxing video.
In the event of a refund, we aim to process refunds promptly, typically within 7 business days. The refund will be credited through the original payment method used during the purchase, ensuring a seamless transaction experience for you.
- In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.
- Customers have the option to raise a chargeback with their bank, if the refund amount does not reflect within 15 days from the date of initiating refund.
- However, we request the customers to reach out to us first for any queries and speedy resolution on any payment/ refund concerns.